Saturday, November 21, 2009

Issues with Remote Web Workplace "RWW" and IE7

When you first access Remote Web Workplace "RWW"you will need to install an Active X component. Some browsers have an issue with RWW. The error that you may be prompted with is seen below. The issue is that after you install the component you shoudl be on your way. However that is not true.
"This portion of the Remote Web Workplace requires the MicrosoftRemote Desktop ActiveX Control. Your browser's security settings maybe preventing you from downloading ActiveX controls. Adjust thesesettings and try to connect again."

IE7 seems to install the Active X component but when you try to access RWW again you are again prompted that you need to install the component.
The fix after struggling for an hour is the follwoing:
Internet Options, Advanced Tab and click RESET, the problem goes away. This solves the problem of RWW access and IE7.

IE6 did not seem to have any issues, the component is added with no issues and you are on your way. I also have not tried IE8 or Firefox as of yet.
Another note: Safari canot be used with RWW since it requires an Active X component and that is for IE.

Also make sure that Port 4125 is open on your firewall and it is deirected to the SBS Server.

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